Refund & Return Policy – JSY Vertex (Pvt) Ltd
We aim to ensure customer satisfaction.
Returns
We accept returns ONLY if:
- The product is damaged, cracked, or defective upon delivery
- You contact us within 48 hours of receiving the item
Conditions
- Item must be unused and in original packaging
- Proof (photos/videos) must be provided
Non-Returnable Items
- Change of mind
- Wrong size selection (please check size guide before ordering)
Refunds
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued via original payment method
Exchanges
- Available only for damaged or defective products
To request a return:
📧 [email protected]
📞 +94 74 087 4884
